By using the BESTAUTO.BG website, any of its menus, categories or subcategories, sections or subsections, as well as the creation, development and termination of any legal relationship arising from the use of this website, you agree to be bound by these General Terms and Conditions of Use of the website, as well as by any other terms and conditions governing individual legal relationships conditioned by its use. Under the circumstances set out in the preceding sentence, you also grant your consent to the collection and use, for the purposes of the website and the legal relationships conditional upon it, of the personal information you provide.

The binding of the General and Profiled Terms and Conditions is applicable both to the current configuration of the website and to any changes made to it in the form of additions and modifications or the introduction of new menus, categories, sections, etc. If you do not agree to the foregoing or do not wish to provide your consent to be bound by the Terms and Conditions or the Profiled Terms and Conditions, you are not permitted to visit, use, exploit or be a party to any legal relationship conditioned by the Site.

If you have any questions and/or comments regarding the BESTAUTO.BG website, you may contact us through the CONTACT page.

General Terms and Conditions of Distance Purchase Contracts within the meaning of the Consumer Protection Act between

"BEST SHOPPING", a single-member limited liability company registered in the city of Peshtera, UIC202483628 with its registered office and registered address in the city of Peshtera, ul. Ivan Tsveev 16, hereinafter referred to as"SUPPLIER" on the one hand,
and on the other - the person who has agreed to these "General Terms and Conditions", hereinafter referred to as"USER", in connection with the ordering and purchase of the goods offered through the BESTAUTO.BG e-shop

The USER declares that he/she is aware of these General Terms and Conditions of Use and that any active action on his/her part or the maintenance of a passive behaviour once the BESTAUTO.BG website is loaded in the browser constitutes an express electronic declaration within the meaning of the Electronic Document Act that he/she agrees to these General Terms and Conditions of Use.

  • An active action constitutes a click/click/selection of an electronic link or button on the BESTAUTO.EN
  • Passive behaviour means not leaving the Site once it has loaded in the User's browser
  • By accepting these Terms and Conditions, the User expressly consents to his/her personal data being processed by BEST SHOPPING in accordance with the requirements of the Data Protection Act- both in relation to these Terms and Conditions and the use of the BESTAUTO website.BG, and in connection with the activities of BEST SHOPPING.

1. Definitions

Website- domain and its subdomains.

The content has the following definition:

  • All information on the Site that can be visited, viewed or so accessed through the use of digital equipment.
  • The content of any electronic message sent to a User by by electronic means and/or any other available means of communication
  • Information about products, services and/or tariffs practiced by at a particular time.

Service- the service is an electronic commerce conducted exclusively in the publicly accessible parts of the Site, in terms of enabling a User to negotiate products and/or services using only electronic means, including other means of remote communication.

User - a natural person who has or receives access to the Content through any means of communication (electronic, telephone, etc.) or on the basis of a user agreement between and him, which requires the creation and use of a Profile.

Profile - composed of an e-mail address and a password that allows a single User access to limited areas of the Site, through which access to a Service is made.

Customer - a person who accesses or receives Content and the Service after creating a User Account.

Order - an electronic document that is a form of communication between a Seller and a Buyer whereby the Buyer sends to the Seller, via the Site, the desire to purchase Products or Services from the Site.

Contract - these Terms and Conditions

Distance Contract-in accordance with the definition contained in Ordinance 34 of 04 June 2014 on the rights of Consumers under contracts concluded with traders and amending and supplementing certain regulations, Article 2(7), as formulated in Directive 2011/83/EU on Consumer Rights: any contract concluded between a trader and a consumer within an organised distance sales system or for the provision of services, without the simultaneous physical presence of the trader and the consumer, with the exclusive use of one or more media.

Directive 2011/83/EU on consumer rights: any contract concluded between a trader and a consumer within an organised distance sales system or for the provision of services, without the simultaneous physical presence of the trader and the consumer, with the exclusive use of one or more means of distance communication, up to and including the moment at which the contract is concluded;

2. General information

2.1 The document sets out the terms and conditions for the use of the Site/Content/Service by the User or the Customer, if he does not have another valid contract of use concluded between BEST SHOPPING LTD and him.

2.2 Use, including but not limited to accessing, visiting and browsing the Content/Service, includes User's or Customer's assent to these Terms of Use; Customer shall continuously monitor the Terms of Use as they may be updated, amended and supplemented. In the event of a dispute, the terms and conditions in force at the time of the order and its communication in writing to BEST SHOPPING Ltd. shall apply

2.3 Access to the service is exclusively through access to the publicly accessible website

3. Content

3.1 The Content defined in the preamble, including but not limited to logos, stylized images, commercial symbols, static images, dynamic images, text or multimedia content presented on the Site, is the exclusive property of BEST SHOPPING Ltd. and all rights acquired in this respect, directly or indirectly (through license to use and/or publish), are reserved to it

3.2 The User or the Customer is not allowed to copy,distribute, publish, transfer to third parties, modify and/or otherwise alter, use, link to, display, including any content in any context other than that originally intended by, incorporate any content outside the Site, remove the signs that mark the copyright on the content, as well as participate in the transfer, sale, distribution of materials made by reproducing, modifying or displaying on a court

3.3 User or Customer may copy, transfer and/or use the Content only for personal or non-commercial purposes, only if they do not contravene the provisions of this document.

3.4 Any use of the Content for purposes other than those expressly permitted by the document or the use agreement accompanying it, if any, is prohibited.

4. Contact for Customers and Users

4.1 publishes on the Site complete and accurate Customer and User identification and contact information.

4.2 By using the contact form or service on the Site, a User or Customer automatically allows to contact them by any means available, including electronic means.

4.3 The Customer expressly declares that the contact details provided (e-mail, telephone number, delivery address) belong to him and that they will be used by for correspondence with the Customer.

5. Online Sales Policy

5.1 Access to the service

5.2 Access to the Service is permitted to any User who owns or creates an account on the Site.

5.3 In order to allow a User access to the Services, it is necessary to accept the provisions of the Document.

5.4 Each User may have a single Account.

5.5 A User may at any time request the deletion of their Account. In this case, the deletion shall be made only after all validly submitted requests have been fulfilled and the due price and shipping costs have been paid accordingly.

5.6 is entitled to cancel an order after prior notification to the Customer, without any obligation between the parties and without either party claiming compensation in the following situations:

  • Error/cancellation of online transactions
  • Failure of the Customer's card issuing bank to accept the transaction for online payments
  • Provision of incomplete or inaccurate data by the Customer
  • The Customer's activity may damage the Bestauto website.en or the company
  • Consecutive deliveries failed due to Customer's fault
  • Other valid reasons (unjustified creation and cancellation of more than three orders within 30 days)

6. Products and Services

6.1 Products and/or Services purchased through the Service are intended solely for the Customer's personal use.

6.2 All tariffs for the products or services presented on the Site are expressed in BGN and include VAT. The prices indicated for individual goods are for the respective number and the conditions for free delivery are valid for purchases in excess of BGN 39.44. A user wishing to pay the price in a foreign currency within the meaning of the Foreign Exchange Act shall make arrangements with a representative of the e-shop for the calculation of the exact amount of the price of the goods ordered in the relevant foreign currency.

6.3 has the right to change prices at any time without prior notice to the users. The user is obliged to pay the price that was current at the time of placing the order.

6.4 In the event of technical errors made by the user in the information provided by him when placing the order, shall have the right to refuse the execution of the order without compensation to the user. In the case of amounts paid by the user for a particular order(s) that for the above reasons cannot be fulfilled, shall be obliged to refund them.

6.5 Customer discounts are not valid for products on promotion or with reduced prices.

6.6 Payment for products and/or services purchased through the service can be made both online with a debit/credit card and by courier delivery in cash.

6.7 The invoice for the purchased products is issued only in BGN using the information provided by the Customer in the respective form. is not responsible for the accuracy of the information provided by the Customer for the invoice or for the inability to deduct costs due to incorrect information provided by the Customer.

6.8 In the case of online card payments, is/cannot be held liable for any other additional costs submitted by the Customer, including but not limited to the currency conversion fees applied by the issuing bank of his/her card if the currency of issue differs from BGN. The Customer is solely responsible for this action.

7. Delivery

7.1 The goods ordered for purchase shall be delivered with appropriate packaging and transport to the delivery address specified by the User within a reasonable period agreed between the Subcontractor of the online store and the User.

7.2 "BEST SHOPPING" Ltd. shall not be liable for any delay or impossibility of performance in the event that this is due to the fault of the courier making the delivery or delay caused by circumstances beyond the control of "BEST SHOPPING" Ltd.

For orders with a total value of the items over 39,44lv the delivery is FREE to any point in Bulgaria, regardless of whether it is to an address.

For orders with a total value of the items below 39,44lv the delivery prices are as follows:

  • To an Econt office - BGN
  • 6.44
  • To the recipient's exact address: BGN 11.44

8. 44.44 44.44 Cancellation and return of product

8.1 The Customer may return the products purchased under the Contract and is entitled to receive the full amount paid for the products in the following situations:

8.2 The Products have gross defects that render them non-conforming

8.3 The products delivered are different from the order placed

8.4 Products have manufacturing defects

8.5 The customer has the right of withdrawal within 14 days from the date of 1. Conclusion of the contract- in case of a service contract; 2. Acceptance of the goods by the Customer or by a third party other than the carrier and nominated by the Customer- in the case of a contract of sale; 3. In the case of delivery of goods consisting of multiple lots or parts, from the date on which the Customer or a third party other than the carrier and designated by the Customer accepts the last lot or part.

8.6 The Customer of BEST SHOPPING LTD shall not be entitled to return any products purchased and/or shall not be entitled to claim any damages in the following situations:

8.7 If the return request for any Intent to Return situation that exceeds the 14 day period.

8.8 If a product is returned on the grounds set out in Article 8.2 and the returned product is not in the same condition as it was delivered (with all documents and items that accompany it)

8.9 If the products are made according to the specifications provided by the Customer or clearly customized

9. Disputes

9.1 By using/visiting/viewing/etc. the Site and/or any Content sent by BEST SHOPPING LTD to the User/Customer by accessing and/or sending by various means, he/she agrees to the provisions of the "Terms and Conditions".

9.2 Any dispute in respect of these Terms and Conditions that may arise between User/Customer and BEST SHOPPING LTD will be resolved amicably.

9.3 Bearing in mind the provisions of Regulation (EU) No. 524/2013 on online dispute resolution for consumer disputes and amending Regulation (EU) No. 2006/2004 and Directive 2009/22/EU, BEST SHOPPING Ltd. offers the User/Customer the possibility to choose how to resolve any possible disputes out of court using the European Online Dispute Resolution platform (SOL platform), a digital tool created by the European Commission to facilitate the resolution of disputes out of court independently, impartially, transparently, efficiently, quickly and fairly , disputes that relate to contractual obligations arising from contracts for the sale or provision of online services h

9.4 This document has been drawn up and will be interpreted in accordance with Bulgarian law.

10. Contact and other information

10.1 Questions or suggestions in relation to the Site are received by BEST SHOPPING Ltd. on 0887 00 00 04, Monday to Friday, working hours: 09:30-19:00


Data Protection Commission
Address. 24 - 19.00, Sofia, ul. Sofia, "Prof. 2,
Tel.: (02) 940 20 46
Fax: (02) 940 36 40
Email: ,

Commission for Consumer Protection
Address. Sofia, Slaveykov Square №4A, floors 3, 4 and 6,
Tel: 02 / 980 25 24
Fax: 02 / 988 42 18
Hotline: 0700 111 22


We use cookies or similar tools on our Site to improve its performance and your experience. This policy explains how we do this.

What are cookies?

Cookies are small text files that the Site may save on your computer or mobile device when you visit a page or site. A cookie will help the Site or other sites recognise your device the next time you visit. Web beacons or similar files can do the same. We use the term cookies in this policy to name any files that collect information in this way.

Cookies perform many different functions. For example, they help us remember your username or preferences to analyse how well our sites perform or even allow us to recommend content that we think will be of interest to you.

Some cookies contain personal information-for example, if you clicked "Remember Me" when you logged in, the cookie will remember your username. Most cookies do not collect information that can identify you, but rather collect general information about how users access and use our site.

How do I turn cookies off?

All modern browsers allow you to change your cookie settings. You can usually find these settings in your browser's "options" or "preferences" menu. To be aware of these settings, you can use the "help" button on your browser menus for more details:

Cookie settings in Internet Explorer
Cookie settings in Firefox
Cookie settings in Chrome
Cookie settings in Safari web and iOS

Important!!! If you decide to stop cookies, some sections of our site may not work properly.

Does BESTAUTO use cookies that contain my personal data?

No, the cookies we use are anonymous and do not contain any personal data.

More information on how the business uses cookies is available at:

If you have any questions about this Cookie Policy, contact us

Privacy Policy

1. General Information

BEST SHOPPING Ltd. is registered as a personal data controller with identification number: 414229.

This "Privacy Policy" sets out the rules under which any personal data that BEST SHOPPING Ltd (hereinafter referred to as "Online Shop", "Bestauto", "we" or "us") collects from you or that you provide to us will be used by us

We encourage you to read our "Privacy Policy" carefully before registering or ordering online.
Bestauto has the right to change this "Privacy Policy" at any time. Please see the "LAST AMENDED" heading at the top of this page to see when this "Policy" was last amended.

Vesuto has the right to change the "Privacy Policy" at any time. Please see the "LAST AMENDED" at the top of this page to see when this "Policy" was last amended.

By using the SITE, the USER agrees to this POLICY. If the USER does not agree to this POLICY or does not agree to any future modification of this POLICY, the USER should discontinue use of the SITE.

2. Information collected about you

Information provided by you.

We collect the information that you provide to us directly from the Site when you register or place an order online.
The information we collect may include data that personalizes you:

  • Name and Contact Information: We collect your first and last name, as well as telephone and similar contact information.
  • Credentials: We collect passwords and similar security and account identification information.
  • Content: We collect the content of messages you send us, such as communications made between a User and Bestauto

"BEST SHOPPING LLC does not request or store any information regarding Customer's bank card or cards.

3. Use of information collected

  • We use the information you provide to:
  • Manage the Site, including your registration and account.
  • Identify your access to the Site
  • To provide personalized content and information
  • Respond to questions, comments and messages.

4. Disclosure of Your Information

We reserve the right to use or disclose any information necessary and required by law, regulation or other legal process or court request-to conduct investigations into customer claims and complaints or possible violations of law, to protect the integrity of the Site, to comply with your requests, or to assist in criminal investigations.

We may disclose your personal information to third parties:

  • In the event we sell or buy a business or assets.
  • In that case, we may disclose your personal information to the applicable seller or buyer of those businesses and assets.
  • If we or a substantial portion of our assets are acquired by third parties. In that case, our customers' personal information will be one of the assets that is transferred.

5. Access to your information

If you would like to access, update, change or delete information about you from our database (subject to applicable legal exceptions) or have any questions about the Privacy Policy, you may contact us.

You have the right to request a copy of the personal data we hold about you and to request that any inaccuracies in your personal data be corrected.

6. Protection of your data

The data we collect from you is processed by staff who work for us. Any personal information you provide will be protected on our systems. Although we do our best to protect your personal data, we cannot guarantee the security of data transmitted to the Site. Any transmission is your own responsibility and risk. Once we receive the information, we use strict procedures and privacy policies to prevent unauthorized access.

7. Contact Us

  • Physical store address. Our physical store is located at.
  • Contact person: Alexander Lilov
  • Contact phone.


Commission for Personal Data Protection

Address. Sofia, ul. "Prof. 2,

Tel.: (02) 940 20 46

Fax: (02) 940 36 40

Email: ,


Consumer Protection Commission

Address. Sofia, Slaveykov Square №4A, floors 3, 4 and 6,

Tel.: 02 / 980 25 24

Fax: 02 / 988 42 18

hotline: 0700 111 22


Online dispute resolution


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