If you would like to make a claim, please fill in the form!

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All products that have a warranty offered by our website are mentioned in the respective product.

Products are new, in original packaging.

The warranties offered by BESTAUTO.BG are on paper and sent together with the product.

In order for us to accept and process a claim for a product purchased from us, you must provide us with:

  • Goods Receipt / Invoice / Cash Receipt
  • Warranty Card

Warranty service is carried out as follows:

  • The
  • transport costs of sending the warranty product are borne by you.
  • Once we have identified the fault, the product will be repaired within 30 days or replaced with a new one.
  • Once the product has been repaired or replaced, it will be sent back to your convenient Econt office at our expense,
    and we will refund you the amount you paid for the cruise fee when sending the warranty product to us.

A claim must be made to the Seller. When making a claim, you must state the subject matter of the claim, your preferred method of settling the claim, the amount claimed accordingly, and a contact address.

You have the right to make a claim in the following circumstances:

  • Non-conformity of the product received with what was agreed upon at the time of sale.
  • In case of manufacturing defects and non-conformities occurring in normal operation, within the territory of the Republic of Bulgaria.
  • Improper use and/or improper storage.
  • Impaired integrity from outside interference.
  • Dropping, impact, applied pressure, spilled fluids.
  • Attempted repairs by unauthorized persons or companies.
  • Malfunctions in the vehicle's electrical system.

The supplier is liable for any lack of conformity of the consumer goods with the contract of sale that exists at the time of delivery of the goods and manifests itself within the warranty period (mentioned in the product) after delivery, in accordance with the provisions of Article 31 of the Law on the Provision of Digital Content and Digital Services and on the Sale of Goods.

The Supplier is liable under the statutory warranty to persons having the capacity of consumers within the meaning of §6, item 6 of the Additional Provisions of the Act on the Provision of Digital Content and Digital Services and on the Sale of Goods

Any natural person who, in connection with contracts for the provision of digital content and digital services and contracts for the sale of goods, acts outside the scope of his trade or business, craft or profession or within the meaning of §13(1)(1) of the Additional Provisions of the Consumer Protection Act

Any natural person who acquires goods or uses services which are not intended for the pursuit of a trade or profession and any natural person who, as a party to a contract within the meaning of the Consumer Protection Act, acts outside the scope of his trade or profession.

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