If you would like an exchange or return, please fill out the form!




Please click the "Choose office" button to confirm the office*


photos will help to process your request faster

1. TIME LIMIT AND CONDITIONS FOR RETURN OR REPLACEMENT BESTAUTO.BG (BEST SHOPPING LTD.)

You may exchange or return a product purchased from us within: thirty (30) days.

In order for a return or exchange request to be accepted, the product must meet the following conditions:

  • The item must be in commercial condition with no signs of use.
  • The packaging must be in complete (undamaged) condition.
2. REPLACEMENT

If you would like to make an exchange, please fill out the form located at the top of this page.

Or contact us at 0887400004

When exchanging a product, courier charges to US and to YOU are at your expense.

3. RETURNS

If you wish to return a product to us and have us refund the amount you paid for it, please fill in the form at the top of this page.

Or contact us at 0887400004

Ways to return a product:

  • Via courier company Econt
    *
  • In case the goods are not as described or have a manufacturing defect, the courier fee for the return is borne by us.
    *
  • In case there is no problem with the goods you received but you wish to return them, the courier fee for the return is borne by you and the shipping fee is deducted from the amount you will be refunded.

  • In our physical stores in the town of. In our physical stores in Sofia or in the town of. Plovdiv
    * In case there is no problem with the item you received but you wish to return it , the shipping fee will be deducted from the amount you will be refunded.

The refund for a product purchased from us can be made in the following ways:

1. When the product was purchased online

  • By sending the returned product to an Econt office in the city of Warsaw. By sending the returned product to our
  • physical stores in
  • Sofia Lyulin 1 Europe by cash on delivery (You will receive the amount from Econt within 2 working days)
  • By bank transfer (You will receiv
  • e the amount on your account with
  • in 14 working days)
  • By cash in our physical stores in Sofia Lyulin 1 Europe by cash on delivery (You will receive the amount from Eco
  • nt within 2 working days) By bank transfer (You will receive the amount on your accoun
  • t within 14 working days) In our shops in Sofia or Sofia. Plovdiv

2. When the product is purchased from our physical stores

  • In cash at our physical stores in Plovdiv. Sofia or Plovdiv.
  • By sending the returned product to an Econt office in Sofia. Sofia Lyulin 1 Europe by cash on delivery with the obligatory accompanying receipt (You will receive the amount from Econt within 2 working days)
4. CORRECT REPLACEMENTS

In case of emergencies and defects, you can replace the selected item in a longer than standard period.

These cases will be dealt with by the Bestauto team on an individual basis and will be met outside the policy stated here.

Bestauto.bg follows the international standards for returns and cancellations established by the European Consumer Centre and the Bulgarian Consumer Protection Commission.

Date of last revision: 11.08.2022.

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